Frequently Asked Questions
Everything you need to know about your ALEMAIS shopping experience.
What is your global shipping policy?
ALEMAIS offers worldwide express shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, generally ranging from 3 to 7 business days for international destinations.
How do I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery, provided the garments are in original condition with all tags attached. Please visit our Returns Portal to initiate a request and receive a shipping label.
How do I find my correct size?
Each product page features a detailed size guide. Our collections are generally true to size, but we recommend checking the specific measurements for our signature relaxed silhouettes and linen fabrications.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. Buy now, pay later options are also available at checkout.
How should I care for my ALEMAIS garments?
To preserve the integrity of our natural fibers and artisanal prints, we recommend following the specific care instructions on the internal label. Most items are dry clean only or require a gentle cold hand wash.
Are your collections sustainably produced?
Sustainability is at the heart of ALEMAIS. We prioritize natural fibers like organic linen, ramie, and silk, and work with ethical manufacturers who share our commitment to environmental responsibility and transparent supply chains.